Are you experiencing troubles or do you have questions about The Ultimate Healthy Living Bundle? Take a look through these frequently asked questions and maybe we can help you out. You can also read the fine print here.
Receiving Your eBooks and eCoursesHow and when do I receive my eBooks and printables?
After your purchase, you will immediately be brought to a page where you can download and gain access to your purchased items. You should also receive an email giving you access to the bundle within 30 minutes of completing your purchase. This automatic email contains a login to the Access webpage where you will go to download and access the bundle. This email goes directly to whichever email account you submitted during the checkout process.
Sometimes these emails wind up in spam/junk folders, instead of in your inbox. Before you worry that you didn’t get the email, make sure you take a good look at your spam/junk folder first. It’s a pain, but it happens.
For those using Gmail, make sure you check your Promotions folder/tab if you still haven’t seen your email. For some reason, they seem to end up in there occasionally.
If you haven’t received an email with access information for the bundle after 30 minutes, and it’s not in your spam/junk folder, please contact us at firstname.lastname@example.org and we’ll make sure that you get it.
These are all included in the “eCourses & Membership Sites” section (listed by category) on the Access page.
Downloading, Devices (eReaders, iPads, Phones, etc), and Other Technical IssuesHow do I download the eBooks and printables to my computer?
In the email that you receive, there will be a link that takes you to our Access page. Using the username and password given you to in the email, you will log into a page where you can download all of the eBook and printable bundle files. Each eBook and printable is listed by category and book title, so it’s a snap to find the ones that you’re looking for.
For those who want to download everything in one fell swoop and have a computer that can handle it, we’ve given you the option of downloading single (large) .ZIP files. We’ve created one large .ZIP file that includes all of the eBooks and printables. We’ve also created category-specific .ZIP files so you can just download all of the eBooks and printables for a single category. You’ll simply download the .ZIP files of your choice onto your computer, then you can open them up once they’re downloaded and you’ll find all of the eBooks and printables (and eCourse and membership site instructions, if you’re downloading the all-encompassing PDF .ZIP file) organized neatly into folders by category.
The following video tutorial will walk you through the steps of downloading your bundle to a PC.
The following video tutorial will walk you through the steps of downloading your bundle to a Mac.
Note that if you have an older or slower computer, or a slow Internet connection, you may only want to start downloading one or two book files at a time.
Yes, but there is a step you need to take first. Due to the size of these files (specifically the large .ZIP files), they can only be downloaded onto a regular desktop or laptop computer.
If you try to download directly onto any type of smaller device, the files will not download properly (unless perhaps you’re downloading a single eBook or printable at a time).
So first, open up your purchase email and download all of the files onto your regular computer. Once this is done, then you can proceed to transfer them to your devices.
Yes! Amazon offers several options for transferring PDF files from your computer to your Kindle. These include:
From your browser: You can send the files directly to your Kindle using a special extension for Google Chrome or an extension for Mozilla Firefox. If you’re using Microsoft Internet Explorer or any other browsers, you will need to use one of the other methods.
From your computer: You can also send the files to your Kindle once you’ve downloaded them onto your computer. Amazon offers a special program for Windows and an app for Mac that will allow you to choose which files you’d like to send to your Kindle.
By email: You can also email the files to your Kindle. You can find detailed instructions on how to do this here.
Other methods: Amazon also offers options for transferring files to your Kindle for website owners and those who have Android devices. You can find those directions here.
One further option for Kindle is to save all of your eBook files to an Amazon Cloud account. Once the eBooks are saved, they will show up on your Kindle under “Docs”. This way you don’t have to use up space on your computer or Kindle, but rather it’s all saved on Amazon Cloud account.
The easiest way to read the eBooks (PDFs) on your iPad or iPhone is with iBooks. If your device did not come with this app pre-installed, you can download it for free here. Once you have that installed, you can find instructions detailing how to to view your eBooks (PDFs) here.
The following video tutorial walks you through how to access your eBooks on an iPad.
Please note: while the great majority of the eBooks in the bundle have also been converted to .MOBI format, those eBooks that contain a high percentage of printable content (i.e., pages you wouldn’t read in an eReader, but would want to print off of your computer) have NOT been converted to .MOBI format but rather left as PDFs for ease of printing.
NOOK – You can connect your NOOK to a computer (using the NOOK microUSB cable) to transfer the eBook (PDF) files. Your NOOK will appear on your computer in Explorer or Finder as a removable drive. Just click on the file on your computer and copy it (drag-and-drop) to the appropriate NOOK folder. You can find more information about how to do this on your specific NOOK device here.
Sony eReader and Kobo – To transfer files from your computer to your Sony eReader or Kobo, you will need to install Adobe Digital Editions on your computer. You can find a download link as well as an instructional booklet that includes information about how to transfer the files to your device here.
Please note: while the great majority of eBooks in the bundle have also been converted to .EPUB format, those eBooks that contain a high percentage of printable content (i.e., pages you wouldn’t read in an eReader, but would want to print off of your computer) have NOT been converted to .EPUB format but rather left as PDFs for ease of printing.
We’ve created .ZIP files to store all of the eBooks in one downloadable package because it compresses files and there are just SO many files included in this bundle. This helps to make it a lot easier and faster to transfer and download the files.
For both Windows and Mac users, take a look at this very helpful WikiHow tutorial, which will show you exactly how to open .ZIP files, without a fancy program. As long as your computer is relatively new, you should be able to open the files up without the help of any extra software.
If you have an older computer without this capability, this tutorial gives some ideas of other unzipping software that you can download for free. One way to open .ZIP files is with a program called WinZip. You can download a trial version here for free.
The .ZIP files vary in size, but each .ZIP file is several hundred MB.
Your new Ultimate Bundle is a valuable purchase and you’ll want to make sure that nothing happens to it. The very best way to ensure this is by backing up your files so that you still have access to them in case anything were to happen to your computer or hard drive.
Remember that the download links that you receive will only work for one year from the day you purchase your bundle, at which point the files will no longer be available for download or replacement, so PLEASE download your files promptly and back them up right away!
These links give some helpful tutorials and suggestions on various methods for backing up your files. Personally, we use and recommend Dropbox (this is our referral link).
- This is a detailed post that explains and compares various methods for backing up your eBooks
- How to Access Your eBook Library on Your iPad via Dropbox
- Backup your eBook Library Using Dropbox
- Downloading Dropbox eBooks to your Kindle
The following video tutorial gives instructions for how to store your eBook files on Dropbox.
The following video tutorial gives instructions for how to store your eBook files on Amazon Cloud.
The links in your purchase email will work for one year from the date you purchased it, which gives you plenty of time to make sure that you get all of your files downloaded and stored properly on your computer.
We strongly encourage you to download them immediately, regardless of the deadline. It’s easy to forget about this sort of thing and we wouldn’t want you to be disappointed to realize that your links no longer work!
You must be sure to download all files within the 1 year. (This is very important!)
Bonus OffersHow do I access the bonus offers?
All of these details will be included in the email that you receive after you purchase your bundle. When you log into the page where you will download all of your eBooks, you will also find a section called Bonus Offers with specific instructions on how to redeem each of the bonus offers.
Most of them involve visiting the website of the specific company and then accessing your bonus offer either through a special link we’ll give you or with a coupon code that we’ll provide to you on that download page.
All bonus offers will be available for one month from your purchase date, or as long as supplies last. There will be no extensions on the bonus offers.
These companies have offered what amounts to a significant amount of their inventory, and so for their sake (because we’re really grateful for our amazing Bonus Partners!) there needs to be a finite deadline so that they can be adequately prepared to be able to follow through on honoring the bonuses that they’ve offered.
All of the bonus companies have agreed to honor their regular shipping policies. This means that if they usually have free shipping at $25 or more or a flat shipping rate of $4 (for example), they’ll allow you to get whatever that usual shipping rate is. In other words, a lot of online “special offers” will bump up the shipping in order to compensate for whatever it is they’re giving you for “free”. Our Bonus Partners are not doing that.
There are also several items that are digital items (Craftsy, Once A Month Meals, etc) and for these bonuses, there are, of course, no shipping costs.
Although we carefully check out each company making a bonus offer and make it clear to them how many redemptions that we expect to receive through this sale, occasionally things happen and a company may possibly run out of stock and be unable to fulfill an offer. We’ve never had it happen yet, but we’re mentioning it because we know that it is a slight possibility.
It’s important to remember that these bonuses are simply that… a bonus. They are not the product that you are buying. What you are purchasing is bundle, and the bonuses are offered to sweeten the pot and introduce you to some fantastic new companies and products.
The organizers of this bundle are not responsible for any individual company’s ability to follow through on the redemption of bonus offers, and each offer is subject to product availability on a first come, first serve basis.
Sharing Files or Bonus OffersCan I share the eBooks, eCourses, etc with my family or friends?
Each of the titles in The Ultimate Healthy Living Bundle is copyrighted by the original author. Your purchase does not entitle you to share the files or upload them anywhere online where others can access them.
Sharing the eBooks, eCourses, etc is theft and steals from the authors who work so hard to create these wonderful resources, so please make sure that you are respecting their copyrights (and you can always point others in the direction of their websites – share the love!).
Though sharing is not allowed, you can give an eBook, eCourse, etc to someone else if you decide you don’t want to keep it or have read it already and won’t use it again. You can do this by sending the file to the receiving person and then deleting it from your computer and any other electronic devices you own so that they have the only copy.
If you’d like to purchase and give a bundle to someone, that is perfectly fine! When you order a bundle, please forward the download email to email@example.com and let us know the full name (first and last names) and email address that you would like to give it to and we’ll take care of the rest!
Unfortunately, no. You’re welcome to tell anyone about the bundle or these fantastic new companies you’ve discovered, but these offers are made available solely to those who have bought their OWN bundle, and are not able to be used multiple times.
That said, you are welcome to redeem your bonus offers, and then give them away to someone else as a gift. The point is that you may not share the redemption codes or information with anyone.
When you go to redeem your bonus offers, it is possible that the companies will require a unique transaction code from you, as proof that you have purchased a bundle. You can find this in the email you received from us that contains your bundle download instructions. Please be prepared to present them with this information so that they can verify your purchase and honor the bonus offer.
Replacing Lost FilesWhat if I lose my files down the road?
Please remember to back up your files (on another computer, on a backup hard drive, on a web-hosted “cloud storage site” – see the “How can I back up my files?” FAQ above). Ultimate Bundles and the authors cannot send you copies of filesthat have been deleted or lost. Remember, though, that you can always log in and re-download any files until the links expire one year from your purchase date.
Our Risk-Free 30-Day GuaranteeCan I get a refund?
If you are not 100% happy with your bundle, we offer a generous 30-day return policy. Simply email us at firstname.lastname@example.org and we’ll refund you within two business days.
Business DetailsWhere are you located?
We are a proudly Canadian company. Our office is located at: 18380 68th Ave, Surrey, B.C. Canada, V3S 9H5.
The fastest way to reach us is to send an email to our customer service department at email@example.com.
All prices are in US dollars. As such, when you purchase the bundle you will be charged in US dollars.
As our business is located in Canada, there may be a very small international fee charged by some banks on some transactions (usually no more than $1, but it is up to each individual bank to determine the fee if applicable, and Ultimate Bundles is not responsible for these fees). We have run several of these bundles, but we have only heard of these fees from a very small percentage of customers per bundle, so this is a rare situation.
Did we miss anything? If you have a question that we haven’t answered, send us an email at firstname.lastname@example.org.