Frequently Asked Questions

Are you experiencing troubles or do you have questions about the Ultimate Digital Photography Bundle? Take a look through these frequently asked questions and maybe we can help you out. You can also read the fine print here.

 

Receiving Your Files


How and when do I receive my files?

After purchase, you will be immediately brought to a page where you can download your purchased items. You should also receive an email giving you access to the bundle within 30 minutes of completing the purchase. This automatic email contains a login to the Access web page where you will go to download the bundle. This email goes directly to whichever email account you submitted during the checkout process.

What do I do if I haven't received the email?

Sometimes these emails wind up in spam/junk folders, instead of in your inbox. Before you worry that you didn’t get the email, make sure you take a good look at your spam folder first. It’s a pain, but it happens.

For those using Gmail, make sure you check your Promotions folder/tab if you still haven’t seen your email. For some reason, they seem to end up in there sometimes.

After 30 minutes, if you haven’t received an email with access information for the bundle, and it’s not in your spam/junk folder, please contact us at customerservice@ultimate-bundles.com and we’ll make sure that you get it.

Where do I find my eBooks, eCourses, audio files, printable packs, etc?

Each bundle tier (Beginner, Intermediate, and Business) has its own download section.

Also, if you upgrade your bundle after your original purchase and you are already logged into the Access page, you will need to log out and log back in again to see your new files.

 

Downloading, Devices (eReaders, iPads, Phones, etc) and Other Technical Issues


How do I download the files to my computer?

In the email that you receive, there will be a link which takes you to our Access page. Using the username and password given you to in the email, you will log in to a page where you can download all of the bundle files. Each file is listed by category, title and author, so it’s a snap to find the ones that you’re looking for.

The following video tutorial will walk you through the steps of downloading your bundle to a PC.

The following video tutorial will walk you through the steps of downloading your bundle to a Mac.

Note that if you have an older or slower computer, or a slow Internet connection, you may only want to start downloading one or two files at a time.

Can I download the files on my iPad, iPhone, or any other eReader devices?

Yes, but there is a step you need to take first. Due to the size of these files, they can only be downloaded onto a regular desktop or laptop computer.

If you try to download directly onto any type of smaller device, the files will not download properly.

So first, open up your purchase email and download all files onto your regular computer. Once this is done, then you can proceed to transfer them to your devices.

Can I put the eBooks on my Kindle?

NOTE: Many of the files in the Ultimate Digital Photography Bundle are too large to use any send-to-Kindle apps. However, the drag and drop method mentioned below should work.

Yes! Amazon offers several options for transferring PDF files from your computer to your Kindle. These include:

From your browser: You can send the files directly to your Kindle using a special extension for Google Chrome or an extension for Mozilla Firefox. If you’re using Microsoft Internet Explorer or any other browsers, you will need to use one of the other methods.

From your computer: You can also send the files to your Kindle once you’ve downloaded them on to your computer from Infusion Soft. Amazon offers a special program for Windows and an app for Mac that will allow you to choose which files you’d like to send to your Kindle.

By email: You can also email the files to your Kindle. You can find detailed instructions on how to do this here.

Other methods: Amazon also offers options for transferring files to your Kindle for website owners, and those who have Android devices. You can find those directions here.

One further option for Kindle is to save all of your eBook files to Amazon Cloud. Once these eBooks are saved, they will show up on your Kindle under “Docs”. This way you don’t have to use up space on your computer or Kindle, but rather it’s all saved on the Cloud.

iPad/iPhone

To add PDFs to your iTunes library on your computer which will sync with your iPad, simply drag and drop the PDF into your iTunes Book library. The easiest way to read PDFs on your iPad or iPhone is with iBooks. If your device did not come with this app pre-installed, you can download it for free here. Once you have that installed, you can find instructions detailing how to to view your PDFs here.

The following video tutorial walks you through how to access your eBooks on an iPad.

Can I put the eBooks on my Nook/Kobo/eReader?

NOOK – You can connect your NOOK to a computer (using the NOOK microUSB cable) to transfer PDF files. Your NOOK will appear on your computer in Explorer or Finder as a removable drive. Just click on the file on your computer and copy it (drag-and-drop) to the appropriate NOOK folder. You can find more information about how to do this on your specific NOOK device here.

Sony eReader and Kobo – To transfer files from your computer to your Sony eReader or Kobo, you will need to install Adobe Digital Editions on your computer. You can find a download link as well as an instructional booklet that includes information about how to transfer the files to your device here.

What are .zip files and how do I open them?

We’ve created .zip files to store some of the files in one downloadable package, because it compresses files and there are just SO many files included in this bundle. This helps to make it a lot easier and faster to transfer and download the files.

For both Windows and Mac users, take a look at this very helpful WikiHow tutorial, which will show you exactly how to open .zip files, without a fancy program. As long as your computer is relatively new, you should be able to open the files up without the help of any extra software.

If you have an older computer without this capability, this tutorial gives some ideas of other unzipping software that you can download for free. One way to open .zip files is with a program called WinZip. You can download a trial version here for free.

How can I back up my files? (Very Important!)

Your new Ultimate Bundle is a valuable purchase, and you’ll want to make sure that nothing happens to it. The very best way to ensure this is by backing up your files, so that you still have access to them in case anything were to happen to your computer or hard drive.

*Remember – the download links that you receive will only work for one year from the day you purchase your bundle, at which point the files will no longer be available for download or replacement, so PLEASE download your files promptly and back them up right away!

These links give some helpful tutorials and suggestions on various methods for backing up your files. Personally, we use and recommend Dropbox (this is our referral link).

The following video tutorial gives instructions for how to store your eBook files on Dropbox.

The following video tutorial will give instructions for how to store your eBook files on Amazon Cloud.

How long will my download links work for?

The links in your purchase email will work for one year from the date you purchased it, which gives you plenty of time to make sure that you get all of your files downloaded and stored properly on your computer.

We strongly encourage you to download them immediately, regardless of the deadline. It’s easy to forget about this sort of thing, and we wouldn’t want you to be disappointed to realize that your links no longer work!

You must be sure to download all files within the one year. (This is very important!)

 

Bonus Offers


How do I access the bonus offers?

All of these details will be included in the email that you receive after you purchase your bundle. When you login to the page where you will download all of your files, you will also find a section called Bonus Offers with specific instructions on how to redeem each of the bonus offers.

Most of them involve visiting the website of the specific company and then accessing your bonus offer either through a special link we’ll give you, or with a coupon code that we’ll provide to you on that download page.

How long will the bonus offers be available?

All bonus offers will be available for one month from your purchase date, or as long as supplies last. There will be no extensions on the bonus offers.

These companies have offered what amounts to a significant amount of their inventory, and so for their sake (because we’re really grateful for our amazing Bonus Partners!), there needs to be a finite deadline, so that they can be adequately prepared to be able to follow through on honoring the bonuses that they’ve offered.

Do I need to pay shipping?

All of the bonus companies have agreed to honor their regular shipping policies, which means that if they usually have free shipping at $25 or more or a flat shipping rate of $4 (for example), they’ll allow you to get whatever that usual shipping rate is. In other words, a lot of online “special offers” will bump up the shipping in order to compensate for whatever it is they’re giving you for “free”. Our companies are not doing that.

There are also several items that are digital items (online memberships, video files, etc) and for these bonuses, there are, of course, no shipping costs.

What if a company is out of stock or can't honor the bonus offer?

Although we carefully check out each company making a bonus offer and make it clear to them how many redemptions that we expect to receive through this sale, occasionally things happen and a company may possibly run out of stock and be unable to fulfill an offer. We’ve never had it happen yet, but we’re mentioning it because we know that it is a slight possibility.

It’s important to remember that these bonuses are simply that…a bonus. They are not the product that you are buying. What you are purchasing is the bundle, and the bonuses are offered to sweeten the pot and introduce you to some fantastic new companies and products.

The organizers of this bundle are not responsible for any individual company’s ability to follow through on the redemption of bonus offers, and each offer is subject to product availability on a first come, first serve basis.

 

Sharing Files or Bonus Offers


Can I share the files with my family or friends?

Each of the files in the Ultimate Digital Photography Bundle is copyrighted by the original author. Your purchase does not entitle you to share the files or upload them anywhere online where others can access them.

Sharing the files is theft and steals from the authors who work so hard to create these wonderful resources, so please make sure that you are respecting their copyrights (and you can always point others in the direction of their websites – share the love!).

Though sharing is not allowed, you can give a file to someone else if you decide you don’t want to keep it or have read it already and won’t use it again. You can do this by sending the file to the receiving person and then deleting it from your computer and any other electronic devices you own so that they have the only copy.

Can I buy a bundle to give as a gift?

If you’d like to purchase and give a bundle to someone, that is perfectly fine! When you order a bundle, please forward the download email to customerservice@ultimate-bundles.com and let us know the full name (first and last names) and email address that you would like to give it to, and we’ll take care of the rest!

Can I share these bonus offers with my family or friends?

Unfortunately, no. You’re welcome to tell anyone about the bundle or these fantastic new companies you’ve discovered, but these offers are made available solely to those who have bought their OWN bundle, and are not able to be used multiple times.

That said, you are welcome to redeem your bonus offers, and then give them away to someone else as a gift. The point is that you may not share the redemption codes or information with anyone.

When you go to redeem your bonus offers, it is possible that companies will require a unique transaction code from you, as proof that you have purchased a bundle. You can find this in the email you received from us that contains your bundle download instructions. Please be prepared to present them with this information so that they can verify your purchase and honor the bonus offer.

 

Replacing Lost Files


What if I lose my files down the road?

Please remember to back up your files (on another computer, on a backup hard drive, on a web-hosted “cloud storage site” – See “How can I back up my files?” FAQ above). Ultimate Bundles and the authors cannot send you copies of files that have been deleted or lost. Remember, though, that you can always log in and re-download any files until the links expire one year from the date you purchased it.

 

Our Risk-Free 30-Day Guarantee


Can I get a refund?

If you are not 100% happy with your bundle, we offer a generous 30-day return policy. Simply email us at customerservice@ultimate-bundles.com and we’ll refund you within two business days.

 

Business Details


Where are you located?

We are a proudly Canadian company. Our office is located at: 18380 68th Ave, Surrey, B.C. Canada, V3S 9H5.

How can we reach you?

The fastest way to reach us is to send an email to our customer service department at customerservice@ultimate-bundles.com.

In what currency will I be charged?

All prices are in US dollars. As such, when you purchase the bundle you will be charged in US dollars.

As our business is located in Canada, there may be a very small international fee charged by some banks, on some transactions (usually no more than $1, but it is up to each individual bank to determine the fee if applicable, and Ultimate Bundles is not responsible for these fees). We have run several of these bundles, but we have only heard of these fees from a very small percentage of customers per bundle, so this is a rare situation.

Did we miss anything? If you have a question that we haven’t answered, send us an email at customerservice@ultimate-bundles.com.